Frequently Asked Questions

Grok Trading Bot is a decision-support tool for traders and portfolio managers who operate across multiple exchanges. It consolidates market data and account information into a single interface so you can monitor positions and evaluate strategies without switching between platforms.

Grok Trading Bot is designed primarily as a data and analysis layer. Any automation features available within the product are configurable, and users remain responsible for reviewing settings and permissions before enabling automated actions on connected accounts.

Exchange connectivity depends on the integrations currently supported by your account tier. We recommend checking the connection settings inside the product or contacting us directly for the most up-to-date list of supported venues.

We follow standard practices for handling API keys and credentials, including scoped permissions where exchanges support them. We encourage users to apply read-only or trade-only API restrictions on their exchange accounts whenever possible, rather than granting withdrawal access.

Grok Trading Bot is built with professionals and experienced traders in mind. While the interface is organized to be approachable, users should have a working understanding of trading concepts, risk, and the specific markets they operate in.

Access generally follows your account login rather than a specific device, so you can typically sign in from different computers. Availability of any dedicated mobile experience may vary and is subject to change.

If a trial or demo period is offered, it is intended to let you explore the interface and core features before committing. Specific terms, duration, and included functionality are described at the point of signup and may be adjusted over time.

Pricing details are presented during the signup or contact process rather than fixed permanently in this FAQ, since plans may evolve. Reach out through our contact page for current information relevant to your use case.

No. Grok Trading Bot provides data aggregation and analytical tools to support decision-making, but it does not guarantee profits or eliminate trading risk. All trading involves risk, and past performance of any strategy is not indicative of future results.

If you run into an issue, the best first step is to reach out through our contact page with details about what you were doing and what you observed. We'll follow up to help resolve the problem.

Plan changes and cancellations are typically managed from within your account settings or by contacting support directly. Specific notice periods or conditions, if any, are outlined in our Terms of Service.

Full details on how we handle data and the terms governing use of Grok Trading Bot are available on our Privacy Policy and Terms of Service pages, linked in the footer of this site.